You won’t be able to request a ride if you don’t have enough balance in your linked account to cover the travel costs.
This is only for security purposes and you won’t be charged anything until your ride is over. After your ride is over, we will charge you a flat fee based on your city and location.
There are a couple things you can do to solve this problem:
- Verify the credit or debit card number
- Update your payment information
- Contact your bank