If you lost an item, the best way to retrieve it is to contact the driver. To contact the driver please:
- Tap “MENU”
- Tap “HISTORY”
- Tap “RIDE DETAILS”
- Tap “I lost an item”
After this process we will get in touch with the driver and let you know.
Please note that if your lost item is found, a $15 lost item fee will be charged.
Our drivers are independent contractors and we charge a “lost item fee” to compensate our drivers for their lost time. Drivers will keep 100% of the “lost item fee” after processing fees.
Open a ticket below to find your item faster.